Refund Policy – Jhotpotmartbd
Welcome to Jhotpotmartbd. We are committed to ensuring customer satisfaction. Please read our refund policy carefully before making a purchase.
1. Refund Eligibility
Customers may request a refund under the following conditions:
- Wrong product delivered
- Damaged or defective product received
- Product significantly different from the description
- Order paid but not delivered
To qualify for a refund, the issue must be reported within 3 days of receiving the product.
2. Non-Refundable Situations
Refunds will not be applicable in the following cases:
- Change of mind after purchase
- Incorrect order placed by the customer
- Product damaged due to customer misuse
- Items marked as non-returnable or clearance sale products
3. Return & Verification Process
To request a refund:
- Contact our support team with your order details.
- Share clear photos/videos (if the item is damaged or incorrect).
- After verification, we will approve the refund or replacement request.
4. Refund Processing Time
Once approved, refunds will be processed within 5–10 business days through the original payment method or mobile banking/bank transfer.
5. Exchange Option
In some cases, Jhotpotmartbd may offer a replacement or exchange instead of a refund.
6. Contact Us
If you have questions about refunds, please contact Jhotpotmartbd Customer Support.
Thank you for shopping with Jhotpotmartbd.
